"Was muss ich machen, wenn ich will, dass der das da
Eine interpersonal orientierte Gesprächsanalyse von ExpertInnen/Laien-Kommunikation.
This contribution argues for an investigation of expert/non-expert discourse in an interactive frame of references which accommodates the constitutive systems of text, interpersonal orientation and interaction. Depending on the interlocutors' communicative goals, references to these systems are represented explicitly or implicitly.
Part I presents a frame analysis of expert/non-expert discourse from
both linguistic and social-context viewpoints. Here, special reference
is given to the question of how the communication act plus/minus-validity
claim accommodates expert/non-expert discourse. Part II presents a micro
investigation of expert/non-expert discourse. It compares and contrasts
written and spoken expert/non-expert discourse in the domain of institutional
communication. The data stem from the field of computer-application discourse
and are analysed with regard to the degree of explicitness of textual,
interactional and interpersonal references. The results obtained are refined
by the explicit accommodation of the variables intimacy and power. In conclusion,
face-to-face expert/non-expert discourse is not only characterized by a
high degree of explicitness of the textual system, i.e. the linguistic
representation of expert knowledge, but also by a high degree of explicitness
of the interpersonal and interactional systems.